Support · 用户支持
用户支持
Support
遇到问题、想反馈建议，或需要帮助使用拾级登月，请发邮件联系我们。我们会尽快回复。
Questions, feedback, or help using MoonStep? Email us and we will get back to you as soon as we can.
联系我们 · Contact
支持邮箱 / Support email
moreless1025@gmail.com通常在 1–2 个工作日内回复。邮件请尽量写明设备型号、系统版本、应用版本和具体问题。
We typically reply within 1–2 business days. Please include your device model, iOS version, app version, and a short description of the issue.
也可以在应用内联系
打开拾级登月 → 我的 → 关于，使用「邮件反馈」直接写信。
In the app: Me → About → email feedback.
常见支持主题
- 如何记录楼层？
- 可在「今日」使用手动 +1 层或计时打卡。健康同步为可选项，拒绝授权后仍可完整使用手动与计时。
- 健康数据无法同步？
- 请打开系统「健康」App → 右上角头像 → 隐私 → App → 拾级登月，确认已允许读取「爬楼层数」。也可在应用「我的」中关闭或重新打开健康同步。
- 数据存在哪里？账号怎么注册？
- 当前版本无需账号。打卡、目标和装扮保存在本机。卸载应用或清除本机数据后，本地记录通常随之删除。
- 卡路里 / BMI 准不准？
- 热量、BMI 与体重相关数字仅为日常估算，不构成医疗建议。
Common questions
- How do I log floors?
- Use Manual +1 or a timed climb on Today. Health sync is optional; the app works fully if you decline access.
- Health sync is not updating.
- In the Health app, open your profile → Privacy → Apps → MoonStep, and allow Flights Climbed. You can also toggle Health sync in Me.
- Where is my data? Do I need an account?
- No account. Habits and records stay on your device. Uninstalling the app typically removes local data.
- Are calories or BMI medical?
- No. Calorie, BMI, and weight figures are estimates for everyday reference, not medical advice.
拾级登月 · MoonStep